Open UI: Google Chrome Launches New Window Every Time an Attachment Is Opened (Doc ID 1624932.1)

Last updated on AUGUST 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.11 [IP2013] [Release V8]
Siebel Tools - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

The customer is using Siebel version 8.1.1.10 [23021] in Open UI mode.

He observed that when an user tries to open an Opportunity attachment using Google Chrome as internet browser, while starting the download of the attachment, a new empty Chrome window is opened.


Steps to reproduce the issue:
-----------------------------------
1. Open an Opportunity with attachment.
2. Click on the attachment name.

Result: While starting the download of the attachment, a new empty Chrome window is opened.


Cause

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