Siebel Dedicated Client Does Not Render If Same Browser Type Is Open (Doc ID 1625037.1)

Last updated on AUGUST 04, 2015

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : Siebel 8.1.1.11 version and above,

When attempting to launch an Open UI dedicated client, when already a session using the same kind browser is open,
the following error occurs for the respective browsers:

ERROR
-----------------------
IE: Diagnose Connection Problems
Chrome: This Webpage is not available


STEPS
-----------------------
The issue can be reproduced using the following steps:
1. Launch a session using Chrome Browser
2. Launch a dedicated session client using the Chrome Browser
3. Error: "This Webpage is not available" shows up.
4. If you follow steps 1- 3, using IE (9) browser, the error: "Diagnose Connection Problems" shows up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, developers cannot launch a dedicated client using a browser if another session using the same browser is already open.

Cause

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