PDQ Ignored In Siebel eService When Accessed Via URL With SWE Command GotoView (Doc ID 1625332.1)

Last updated on DECEMBER 23, 2016

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

Database issue due to a unexpected behaviour of Siebel
eService that is ignoring PDQ created to a given BO, performing a full query on the related table.

STEPS

1. Create a PDQ with the following arguments:
    BO = CUT Account Login
    Search = 'Service Request (eService)'.Search = "[Id]= ""<CHANGE_ME>""" and Owner = SADMIN

    Replace the id value in the search with one existing in the database.


2. Paste this URL in IE address bar:
http://<CHANGE_ME>/eservice_ptb/start.swe?SWECmd=ExecuteLogin&SWEUserName=SADMIN&SWEPassword=<CHANGE_ME>&SWEAC=SWECmd=GotoView&SWEView=Contact+Service+Request+List+View+(eService)

     Remember to change the server address and password in the URL.



3. Navigate to "My Service Requests".


4.  Click in the tab on left to go to home page and then click "Check My Service Requests", this returns back to the previous view.


5. Observe the PDQ in action.


There is no error message: it only affects the database with a full query on a table that has 20 million records and is joined with other tables.

Changes

 The application was recently updated to 8.1.1.9; however, this issue has existed since version 8.1.1.7.

Cause

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