Siebel server fails to start , SRBroker component terminates

(Doc ID 1626393.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Communications CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Siebel servers fails to start. Enetrprise log shows below error

ERROR
---------------
ServerLog ProcessExit 1 0000674652f9343c:0 2014-02-11 12:12:42 SRBroker 8397 TERMINATED Process 8397 was terminated

GenericLog GenericError 1 0000658552f9343c:0 2014-02-11 12:13:41 (smilobj.cpp (494) err=1376305 sys=0) SBL-SMI-00049: Internal: There is no connection to the gateway server
ServerLog ProcessCreate 1 00001f1f52f920c8:0 2014-02-11 12:13:41 Created multithreaded server process (OS pid = 8500 ) for WfProcBatchMgr
GenericLog GenericError 1 0000658552f9343c:0 2014-02-11 12:13:41 (listener.cpp (825) err=1376313 sys=0) SBL-SMI-00057: Unable to register component ServerMgr.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Restart gateway
2. start siebel services
3. fails to start.


Cause

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