SBL-EAI- 04311- Operation 'Impersonate' is Expecting a Response But No Response Was Received (Doc ID 1626753.1)

Last updated on APRIL 10, 2017

Applies to:

Siebel Campaigns - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.3 SIA[21219] version, Siebel Marketing

When attempting to add a segment to a campaign record customer the following error occurs "Operation 'Impersonate' is expecting a response but no response was received (SBL-EAI- 04311)"

ERROR
-----------------------
Operation 'Impersonate' is expecting a response but no response was received (SBL-EAI- 04311)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Created a new campaign.
2) Created new offers and treatment.
3) While associating the segment by clicking on add segment we are encountering an error.
4) Observe the following error Operation 'Impersonate' is expecting a response but no response was received (SBL-EAI- 04311)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms