Drag and Drop Microsoft Outlook Email Messages into Siebel Open UI Does Not Work
(Doc ID 1626945.1)
Last updated on MAY 26, 2023
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] to 23.2 [Release V8 to V17]Information in this document applies to any platform.
Symptoms
- Users cannot drag and drop (DnD) email and email attachment from Outlook 2010 directly to Siebel Open UI. This issue does not occur with ActiveX (High Interactivity) client.
- Dragging an email to the desktop and then to Siebel works just fine, except when using 8.1.1.11 PS X in IE9, IE11 but it does work in Chrome and Firefox. Desktop is considered as a local file, drag and drop from local file to Siebel is supported.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |