Export Hangs in IE8 with Siebel 8.1.1.9 HI Client (Doc ID 1627129.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Medical Sales - Version 8.1.1.9 [23016] and later
Siebel Tools - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

*** Checked for currency on 30-Sept-2016 ***

Symptoms

When trying to export records using Siebel 8.1.1.9 High Interactivity with Internet Explorer 8, the Export hangs.

The issue is intermittent.  Given a business component with 300,000 records, the Export may fail at 250,000 records one time, 80,000 records the next time or it may work, as expected.

The Export works using Open UI 8.1.1.9 under Internet Explorer (IE) 8.

STEPS

1. Launch the Siebel Medical Sales application using Internet Explorer 8.
2. Go to Contacts > Contacts List.
3. Select Menu > Export with the following parameters:
    Rows to Export: All Rows in Current Query
    Columns to Export: All
    Output Format: Tab Delimited Text File
4. Press the Next button.

Result: The Export may work or the Export may hang during the export of records.

Changes

The issue began occurring after upgrading from IE 6 to IE 8.

Cause

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