RemoveItem Operation Not Working in UpdateConfiguration of ProductConfigurator Webservice (Doc ID 1627371.1)

Last updated on AUGUST 04, 2015

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


Users are getting the following error when trying to remove the Products on a Quote using BeginConfiguration with InstanceOperation as 'LOAD', UpdateConfiguration with Type as 'RemoveItem'. 

Error invoking service 'Configurator Web Service', method 'RemoveItem' at step 'Remove Item'.(SBL-BPR-00162)
Complex Object Instance Service Internal Error: RemoveItem failed.Unable to retrieve parent of the item with path 1-8UZN8.(SBL-CFG-00155)


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms