RemoveItem Operation Not Working in UpdateConfiguration of ProductConfigurator Webservice (Doc ID 1627371.1)

Last updated on AUGUST 04, 2015

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms


Users are getting the following error when trying to remove the Products on a Quote using BeginConfiguration with InstanceOperation as 'LOAD', UpdateConfiguration with Type as 'RemoveItem'. 

Error:
Error invoking service 'Configurator Web Service', method 'RemoveItem' at step 'Remove Item'.(SBL-BPR-00162)
Complex Object Instance Service Internal Error: RemoveItem failed.Unable to retrieve parent of the item with path 1-8UZN8.(SBL-CFG-00155)
 

Cause

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