Joined Field Does Not Get The Context For "On Field Update Set" User Property (Doc ID 1628376.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version

ACTUAL BEHAVIOR
---------------
Customer has following user property on Action BC:

On Field Update Set 30 --> "Primary Owned By", "Started", "IIF([SWA Queue Flag] = ""Y"", Timestamp(), [Started])"

When "Primary Owned By" field is updated, Check value of field "SWA Queue Flag" which is a field in Employee BC that is brought into Action BC through a Join and need to be evaluated to update the "Started" field.

"SWA Queue Flag" is also specified in the pickmap for "Primary Owned By" field.

When a pick is done, the joined field "SWA Queue Flag" is not reflecting the value of the picked user and hence the "On Field Update Set" is not getting evaluated properly.

EXPECTED BEHAVIOR
-----------------------
SWA Queue Flag should reflect picked value in order to "On Field Update" to work.

Cause

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