Cancellation Of Loyalty Transaction Whose Points Has Already Been Redeemed. (Doc ID 1628603.1)

Last updated on MARCH 28, 2016

Applies to:

Siebel Loyalty Engine - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Loyalty

ACTUAL BEHAVIOR
---------------
On cancelling redemption member balance is not updating


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Create an accrual - give 50 Member balance =50
2) Create redemption - redeem 50 points. Member balance =0
3) Cancel now the accrual created in step 1 Member balance =-50
4) Cancel the Redemption>Cancellation created in Step 3 Member balance =-50

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms