Cache Update When Deactivating A Promotion Design (Doc ID 1630454.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Symptoms

 After creating and activating designer-enabled promotion, administrator has to add a new promotion into promotion design. To do this you need to deactivate promotion design, add necessary changes, validate and activate promotion design.
The problem is that after deactivating the promotion design, changes are immediately applied to new transactions. As ALL transactions should be processed through this promotion design, we have time period (from deactivation moment till activation) when our online processing system does not assign points at all (and according to customer’s requirements, system should be available to process transactions during 99,9% of time). How can we keep a promotion design active while modifying it? (For example, for promotions there is Modify button, which allows the original promotion remain in the cache).

Cause

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