Open UI: Fields Are Not Shown Correctly In The Applet (Doc ID 1632671.1)

Last updated on APRIL 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

The customer has upgraded from Siebel version 8.1.1.7 to version 8.1.1.11 SIA [23030] in OpenUI mode. He is using Firefox 27.0.1 and also IE 10 as browsers.
He has noticed that some fields in some applets are not showed correctly, i.e. the problem is that the space between the fields and also the field width isn't adjusted, they are aligned incorrectly.

This is happening in OpenUI mode although in Siebel Tools everything is fine. In Siebel Tools the fields and the space between them are shown correctly and also the field width is aligned. The issue is happening in many applets.

The issue does not occur in Siebel High Interactivity (HI) mode.

REPLICATION STEPS:
==================
1. Login to Siebel Application.
2. Navigate to Site Map > Accounts > My Accounts.
3. Look at the "SIS Account Entry Applet".
4. You will notice that the fields for "Account" name and "Address" are not aligned correctly.

This uneven alignment in the detail applet is a big usability issue for the customer. How to get the controls evenly spaced in OpenUI?

Cause

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