Open UI Dispatch Board Does Not Render With Tree Navigation Control (Doc ID 1632922.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Siebel Field Service - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.4 SIA, Financial Service

 

ACTUAL BEHAVIOR  
---------------

Open UI: Dispatch Board does not render properly in Tree  mode.
applets are missing (name and time schedule).

 

EXPECTED BEHAVIOR
-----------------------

Open UI: Dispatch Board in Tree mode displays correctly as in Tab mode (the default mode).

 

STEPS
-----------------------

This can be reproduced at will with the below steps:

  1. Log in Siebel fins_enu
  2. Go to Siebel Map
  3. Select Dispatch
  4. Notice that the Dispatch correctly shows name, time schedule, calendar day, schedule activity list
  5. Choose Tools > User Preferences > Behavior, set Navigation Control = Tree. (the default is blank which is the same as Tab)
  6. Choose Menu > Save Record to save the change.
  7. Clear your browser cache and close the browser.
  8. Log back in Siebel fins_enu
  9. Go to Siebel Map
  10. Select Dispatch
  11. Noticed that some views are missing from the applet (name and time schedule)

 (screenshots)

Cause

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