Open UI Dispatch Board Does Not Render With Tree Navigation Control

(Doc ID 1632922.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Siebel Field Service - Version [IP2013] and later
Information in this document applies to any platform.


On : SIA, Financial Service



Open UI: Dispatch Board does not render properly in Tree  mode.
applets are missing (name and time schedule).



Open UI: Dispatch Board in Tree mode displays correctly as in Tab mode (the default mode).



This can be reproduced at will with the below steps:

  1. Log in Siebel fins_enu
  2. Go to Siebel Map
  3. Select Dispatch
  4. Notice that the Dispatch correctly shows name, time schedule, calendar day, schedule activity list
  5. Choose Tools > User Preferences > Behavior, set Navigation Control = Tree. (the default is blank which is the same as Tab)
  6. Choose Menu > Save Record to save the change.
  7. Clear your browser cache and close the browser.
  8. Log back in Siebel fins_enu
  9. Go to Siebel Map
  10. Select Dispatch
  11. Noticed that some views are missing from the applet (name and time schedule)



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms