Order Management: Product Compatibility - Scope (Doc ID 1633663.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

Env Details: 8.1.1.10

Steps to Replicate:
-------------------------------

Subject – Product: CP1
Subject – component: SP1
Product Type: Excludes
Object – Product: CP1
Object – Component: SP2
Product Scope: Customizable Product

Create an Exclude rule in a Compatibility matrix
Subject – Product Subject – component Product Type Object – Product Object – Component Product Scope
CP1 SP1 Excludes CP1 SP2 Customizable Product


Installed Asset:
-------------------
Line Number Product
1 CP1
1.1 SP1

Sales Order:
--------------
Line Number Product
1 CP1
1.1 SP2

Click Verify on the Quote:

Expected Behavior:

----------------------

When scope = Customizable Product, compatibility of sub-components should be checked within the root product.

 

Actual Behavior:

-----------------------

When scope = Customizable Product, compatibility of sub-components is not checked within the root product.



Cause

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