Siebel OpenUI 8.1.1.11/Patchset 4 - Server Busy System Message and Application Object Manager Crash

(Doc ID 1634424.1)

Last updated on OCTOBER 23, 2017

Applies to:

Siebel Tools - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Server busy system message upon closing a pop-up applet within File Attachment applet in Service Request views, accompanied with application object manager crash.

 

Call Stack

Exception 0xc0000005 at 0xb676fc25
Thread: 0x000026bc, Process 0x00001824

- CONTEXT -
EIP: 0x77ce9f45, EFL: 0x00010202, FS:  0x00000053, GS:  0x0000002b
CS:  0x00000023, DS:  0x0000002b, SS:  0x0000002b, ES:  0x0000002b
EAX: 0x00b60511, EBX: 0x00000000, ECX: 0x2e9903e0, EDX: 0x2c56eaa0
ESI: 0x2e9903e0, EDI: 0x25b91dd0, EBP: 0x1e78ffec, ESP: 0x1e78ffdc

- CALL STACK -
<invalid> 0xb676fc25
SSCASWBC +0x71a6c = CSSSWEView::GenerateExtraNotifyInfo() +0x9c
SSCASWBC +0x7329a = CSSSWEView::GetObjectInfo() +0x71a
SSCASWBC +0x29bbd7 = CSSSWEComponent::Execute() +0xc7
SSCASWBC +0x29c0ae = CSSSWEComponent::PostExecute() +0x6e
SSCASWBC +0x29bbe6 = CSSSWEComponent::Execute() +0xd6
SSCASWBC +0x103876 = CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr() +0x226
SSCASWBC +0xda64c = CSSSWEFrameMgrInternal::ClosePopup() +0x6c
SSCASWBC +0xc0893 = CSSSWECmdProcessor::_ProcessCommand() +0x4a3

 

Changes

Siebel version 8.1.1.11 OpenUI with Patchset 4.

Cause

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