LOY Accrual Service WebService (ProcessExternalOrderTxn) Returns Empty Message (Doc ID 1634771.1)

Last updated on JANUARY 10, 2016

Applies to:

Siebel Loyalty Engine - Version 8.2.2.4 SIA [23030] to 8.2.2.4 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

Customer was using Loyalty 8.2.2.4 and the web service ProcessExternalOrderTxn.

Customer noted that intermittently the web service would return an empty message.

Cause

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