Database Extract Fails After Upgrade with Error Message SBL-DCK-52067 (Doc ID 1635162.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Remote - Version 8.1 [21039] and later
Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.
**** Checked for relevance on 01-May-2016 *****

Symptoms

On : 8.1.1.11 SIA [23030] version, Remote / Replication / Anywhere

When attempting to Extract the db for remote clients, the following errors occur.

ERROR
----------------------
SBL-SMI-00077: Component error, see the trace file for more information

SBL-GEN-10109: Error loading specified DLL or shared object library

An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file

SBL-DCK-52067: An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (Oracle Solution Support Engineering) create some encrypted columns on Siebel base tables
2. Upgrade from 8.1.1.9 to 8.1.1.11 for instance
3. Run GenNewDB
4. Run Database Extract (DbXtract)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Development team can not work.

Changes

 Upgraded Siebel application from 8.1.1.9 to 8.1.1.11 version.

Cause

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