Database Extract Fails After Upgrade with Error Message SBL-DCK-52067 and SBL-GEN-10109
(Doc ID 1635162.1)
Last updated on AUGUST 17, 2022
Applies to:
Siebel Remote - Version 8.1 [21039] and laterSiebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.
Symptoms
On : 8.1.1.11 SIA [23030] version, Remote / Replication / Anywhere
When attempting to Extract the db for remote clients, the following errors occur.
ERROR
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SBL-SMI-00077: Component error, see the trace file for more information
SBL-GEN-10109: Error loading specified DLL or shared object library
An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file
SBL-DCK-52067: An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create some encrypted columns on Siebel base tables
2. Upgrade from 8.1.1.9 to 8.1.1.11 for instance
3. Run GenNewDB
4. Run Database Extract (DbXtract)
Changes
Upgraded Siebel application from 8.1.1.9 to 8.1.1.11 version.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |