Error 'You have initiated a Siebel session while another Siebel session is currently active' while launching Siebel OpenUI in Safari browser (Doc ID 1635248.1)

Last updated on DECEMBER 07, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, System Admin

When attempting to launch Siebel OpenUI in Safari browser
the following error occurs.

ERROR
-----------------------
Invalid encoding of property set

<You have initiated Siebel session while another Siebel session is currently active>

Object Manager log show below error:

----------------------------------------------------

ProcessRequest ProcessRequestError 1 0000007a531904cf:0 2014-03-07 16:12:31 [CSRF] : Invalid SRN:
ProcessRequest ProcessRequestDetail 4 0000007a531904cf:0 2014-03-07 16:12:31 SWE Content Handler - ShowPage: CC Session Warning Page
ProcessRequest ProcessRequestDetail 4 0000007a531904cf:0 2014-03-07 16:12:31 SWE SWX Manager - GetPageSWX: page= CC Session Warning Page; cached
ProcessRequest ProcessRequestDetail 4 0000007a531904cf:0 2014-03-07 16:12:31 SWE: Returned a cached HTML_Screen Renderer.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Siebel OpenUI in Safari

2. Login page is dispalyed

3. Enter the credentials

4. Siebel home page comes up followed by error message.




Cause

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