Field Service Multiple Pick Tickets Created for the Same Order (Doc ID 1635813.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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Multiple pick tickets created for the line items of the same sales order.

EXPECTED BEHAVIOR
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The pick ticket should be same for all the line items in a single sales order.
 
ACTUAL BEHAVIOR
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There are multiple pick tickets found for the line items of the single sales order.


STEPS
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The issue can be reproduced with the following steps:
1. Log into the application
2. Create a Sales order
3. add line items
4. Do fullfillment

For the same order's different line items pick tickets generated differently.


Cause

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