Task UI: Freezes When Navigating Between Views
(Doc ID 1636713.1)
Last updated on FEBRUARY 08, 2019
Applies to:Siebel Financial Services CRM - Version 18.104.22.168 and later
Information in this document applies to any platform.
In Task UI, when navigating between views, the application often freezes: users must close the browser.
The issue occurs randomly, but appears to happen in a specific Task when trying to access one View.
Background and Research
The Task Log Cleanup component deletes records from the S_TU_LOG table that are no longer needed. This occurs every five minutes to prevent S_TU_LOG from growing too large.
From existing <Bug 16944822>, records are deleted from S_TU_LOG, even though the records may still be used in the task, especially with the Transient Business Components (TBC).
This may cause error SBL-DAT-00494 during task transactions.
The workaround is to disable the Task Log Cleanup component and to run the Business Service when the volume in S_TU_LOG becomes too big.
Commit steps were removed, as recommended by Oracle Technical Support; however, the freezing continued to occur.
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