Fields With Focus Makes Hyperlink/drilldown Not Accessible

(Doc ID 1636818.1)

Last updated on JUNE 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Goal

When a query is executed in a specific field and that field contains a hyperlink for a user to drill down into a record, it is not accessible post the query is run. The hyperlink is only available after you click on a different field to change the focus to be another field. Looks like this is due to the issue where fields in focus lose their hyperlink.

This makes users needing an additional click to drill down (eg. searching contract, need to click on another field to make contract drilldown available. Alternatively, they need to tab to a different field before executing query to remove focus)
 

Solution

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