Unable to install EMS 8.1 (BHD, ESD, CTD) components on Windows 2008 (32-bit) (Doc ID 1638235.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
Dear support,

We are trying to install the Email Marketing Server (BHD, ESD, CTD) in the development environment and are taking error.
When we are executing esd-81-424-install.exe files in step 5, the installation is frozen and does not continue. As print attached.
This also happens with bhd-81-424-install.exe and ctd-81-424-install.exe, the installation process freezes at step 5. As print screen attached.
We also tried another version of EMS and the same thing happens .
esd-8112-627-install.exe
bhd-8112-627-install.exe
ctd-8112-627-install.exe

We execute step by step the document Siebel Marketing Installation and Administration Guide - Installing and Configuring Email Marketing. Compatibility mode was selected for Windows 2003 SP1.
We have the java log that was obtained by pressing Ctrl Key at installation time. This log is attached.

Symptoms

On : 8.1.1.5 SIA [21229] version, Email Marketing Server

When attempting to install ESD,CD and BHD
the following error occurs.

ERROR
-----------------------

seaFilename = esd-8112-627-install

...
IASL: Unable to create temp files
Exception in thread "Thread-9" java.lang.NullPointerException
  

and

#### Cannot match UNIX flavor to a filesystem table: attempting '/etc/fstab'

fstab: \etc\fstab (The system cannot find the path specified)

#### Cannot match UNIX flavor to a filesystem table: attempting 'df -k'

FileSystem received a null df table!

java.lang.NullPointerException

and

FCBatch: Could not create script: /tmp/cbe.9adaa7b5144b30dbb18 (\tmp\cbe.9adaa7b

5144b30dbb18 (The system cannot find the path specified))



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on executables of ESD component using Windows 2008 (32 bit)
2. Proceed with prompts

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install eMail Marketing product

Changes

 Multiple Java applications were removed

Cause

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