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Unable to install EMS 8.1 (BHD, ESD, CTD) components on Windows 2008 (32-bit) (Doc ID 1638235.1)

Last updated on JANUARY 23, 2020

Applies to:

Siebel Email Marketing Server - Version SIA [21229] and later
Information in this document applies to any platform.
Dear support,

We are trying to install the Email Marketing Server (BHD, ESD, CTD) in the development environment and are taking error.
When we are executing esd-81-424-install.exe files in step 5, the installation is frozen and does not continue. As print attached.
This also happens with bhd-81-424-install.exe and ctd-81-424-install.exe, the installation process freezes at step 5. As print screen attached.
We also tried another version of EMS and the same thing happens .

We execute step by step the document Siebel Marketing Installation and Administration Guide - Installing and Configuring Email Marketing. Compatibility mode was selected for Windows 2003 SP1.
We have the java log that was obtained by pressing Ctrl Key at installation time. This log is attached.


On : SIA [21229] version, Email Marketing Server

When attempting to install ESD,CD and BHD
the following error occurs.


seaFilename = esd-8112-627-install

IASL: Unable to create temp files
Exception in thread "Thread-9" java.lang.NullPointerException


#### Cannot match UNIX flavor to a filesystem table: attempting '/etc/fstab'

fstab: \etc\fstab (The system cannot find the path specified)

#### Cannot match UNIX flavor to a filesystem table: attempting 'df -k'

FileSystem received a null df table!



FCBatch: Could not create script: /tmp/cbe.9adaa7b5144b30dbb18 (\tmp\cbe.9adaa7b

5144b30dbb18 (The system cannot find the path specified))

The issue can be reproduced at will with the following steps:
1. Click on executables of ESD component using Windows 2008 (32 bit)
2. Proceed with prompts

The issue has the following business impact:
Due to this issue, users cannot install eMail Marketing product


 Multiple Java applications were removed


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