iHelp Stopped Working After Last SRF Compile (SBL-UIF-00275) (Doc ID 1638407.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms


iHelp was setup and configured several months ago. Then, iHelp stopped working after a recent SRF compilation. iHelp fails in both the thin and thick clients.

The changed objects were reviewed; however, none of the objects were related either to iHelp or Task UI.

STEPS
1. Click iHelp icon in the Toolbar to open the iHelp items for a given Screen.
2. Click the hyperlink for any iHelp item.

Result: Error SBL-UIF-00275 error pops up on the screen.

  

Changes

 Objects were changed and the SRF was recompiled.

Cause

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