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iHelp Stopped Working After Last SRF Compile (SBL-UIF-00275) (Doc ID 1638407.1)

Last updated on APRIL 27, 2021

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.
*** Checked for currency: 10-DEC-2018 ***


iHelp was previously setup, configured and working properly.  Then, iHelp stopped working after a recent SRF compilation. iHelp fails in both the thin and thick clients.

The changed objects were reviewed; however, none of the objects were related either to iHelp or Task UI.

1. Click iHelp icon in the Toolbar to open the iHelp items for a given Screen.
2. Click the hyperlink for any iHelp item.

Result: Error SBL-UIF-00275 error pops up on the screen.



 Objects were changed and the SRF was recompiled.


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