iHelp Stopped Working After Last SRF Compile (SBL-UIF-00275)
(Doc ID 1638407.1)
Last updated on FEBRUARY 08, 2019
Applies to:Siebel CRM - Version 22.214.171.124 [IP2013] and later
Information in this document applies to any platform.
*** Checked for currency: 10-DEC-2018 ***
iHelp was previously setup, configured and working properly. Then, iHelp stopped working after a recent SRF compilation. iHelp fails in both the thin and thick clients.
The changed objects were reviewed; however, none of the objects were related either to iHelp or Task UI.
1. Click iHelp icon in the Toolbar to open the iHelp items for a given Screen.
2. Click the hyperlink for any iHelp item.
Result: Error SBL-UIF-00275 error pops up on the screen.
Objects were changed and the SRF was recompiled.
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