Siebel 8.1.x CTI issues on Windows 2008 ,CommSessionMgr component using Cisco driver tasks are increasing and eventually hang (Doc ID 1639105.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.
**Checked for relevance on 07-Oct-2015**


Symptoms

On : 8.1.1.8 SIA [23012] version, CTI

An increase in the number of running tasks for the CSM component was noticed

When attempting to use CTI
the following error occurs intermittently:

ERROR
-----------------------
U300853_10487045[12/20/2013 09:38:11:615]:FATAL:SRM request time out in 600 seconds. No response from Comm. Session Manager
U300853_10487045[12/20/2013 09:38:11:615]:FATAL:Failed to submit SRM request(InvokeCommand) to server, or Comm. Session Manager failed on processing request, ccfErrCode(851969,


Scomm:

showing the same error as the driver log

SComm[02/11/2014 09:26:58:425]:DEBUG:CSCDClientProxy Handle: 254157072 End calling function : CSCDClientProxy::SCCLNT_ShowStatusText
...
Method = ShowStatusText
Text = Disconnected from CTIOS_SERVER:10.139.26.56(10.156.180.11)
}

U325798_12583368[02/11/2014 09:26:58:425]:DEBUG:Received post message,

Method = ShowStatusText
Text = Disconnected from CTIOS_SERVER:10.139.26.56(10.156.180.11)

 

driver log:

02/11/14 08:28:07.233  6904  siebmtshmw  Thd(2776)  [DRIVER <0xf65a328>, <261436>] CILClient::ShutDownLink: Disconnecting from CTI OS Server...
...
02/11/14 08:28:07.233  6904  siebmtshmw  Thd(2776)  [DRIVER <U261436 -- 261436>] CMyAppEventSink::CleanCallsOnLostConnection.
...
02/11/14 08:28:07.593  6904  siebmtshmw  Thd(8532)  CNetPort(0666B040)::SendData, send, WARNING,, Connection to Host[], Socket operation on nonsocket. (WSAENOTSOCK), Error Number(10038).
...
02/11/14 08:28:07.593  6904  siebmtshmw  Thd(1544)  CService(067B4244)::SendMessage, Link not established, cannot send message.

 

 

 

 



Changes

 none

Cause

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