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Runtime Events Not Triggered for PTB Language (Doc ID 1639205.1)

Last updated on JANUARY 13, 2020

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] and later
Siebel CRM - Version 16.0 [IP2016] to 16.0 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms

After customer upgraded to version 8.1.1.11 and performed IRM to complete upgrade process, the runtime events stopped working for PTB language.

Example of configuration that showed that RTE was not working:

1) Created Action Set (Administration > Runtime Events)

Name: TestAction
Action Type: Attribute Set
Profile Attribute: Test
Set Operator: Set
Value: Testing

2) Created Event (Administration > Runtime Events)

Object Type: Applet
Object Name: SIS Account List Applet
Event: InvokeMethod
Sub Event: DrillDown
Action Set: TestAction

3) Created an expression to display the profile attribute value set in Step#1 in Salutation Applet (WCC Home).


a) Navigate to Administration - Personalization > Ruleset, query for "Employee Salutation"

Add the following:

Name: TestRule
Rule Type: Expressions
Sequence:8
Active: Y
Include Expression: ".  " + GetProfileAttr ("Test")

4) Reload RTE.

5) Navigate to Account List > SIS Account List Applet

6) Drilldown on account name

7) Check the salutation Applet (Home view) whether profile attribute value is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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