Drag And Drop Opportunity Link From Siebel Open UI To A Mail Client Does Not Work (Doc ID 1639465.1)

Last updated on NOVEMBER 17, 2016

Applies to:

Siebel Sales - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

In Siebel HI you can drag and drop an opportunity name from the opportunity list to a file editor or an email editor outside Siebel, and the bookmark to that record will be saved in the email content.
In Open UI this is not possible. Instead of a bookmark, the string "javascript:void(0);" gets transferred to the email content.

The scenario was tested using OpenUI with IE9, Chrome and FireFox. Whenever dragging and dropping a record from opportunity list to file editor or email editor this is the result copied over: javascript:void(0);  In some email editors there is nothing copied over (nothing happens).
It was also confirmed that dragging and dropping an opportunity from Siebel to email editors in HI results in copying over the opportunity link (bookmark).

Cause

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