SWSE configuration failed with error: iPlanet is not certified with SWSE on RHEL (Doc ID 1640415.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Installation

When attempting to configure the Siebel Web Server Extension the following error occurs.

ERROR
-----------------------
Siebel Configuration Wizard failed with error. Please see the log file for details.

 

In the config*log file, there is an error when attempting to write to a non existent directory:

  


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install iPlanet 7.0.0.16 (32-bit) on RHEL 6 (64-bit)
2. Install Siebel 8.1.1.10 Siebel Web Server Extension (SWSE)
3. Create the SWSE logical profile using the Siebel Enterprise Configuration wizard
4. In a new console window, source the SWSE configuration environment script:
. ./cfgenv.sh
5. Run the configuration tool:
./config.sh -mode swse -verbose


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the SWSE configuration cannot be completed

Cause

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