IRM on 8.1.1.11 fails when ENU language pack has not been installed on Siebel Server.

(Doc ID 1641214.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

Incremental Repository Merge (IRM) on Siebel 8.1.1.11 is launched from Siebel Server using the upgrade wizard. At the step [Item 47] Title = Compile SRF, "IRM_PreCompile.srf" should be compiled under Tools_Client\OBJECTS\%LANG% folder. (%LANG% should be replaced with the three character to corresponding language.)

However, this step fails when ENU is not installed on this Siebel Server environment. For example, a customer who has installed only Japanese language pack (JPN) suffices this condition.

At the step "Compile SRF" item on the Siebel Upgrade Wizard dialog window, it shows the small window with the title "siebdev" and the exclamation mark in the small yellow triangle without any particular error message, as shown below.

 

 

 

Also, siebdev.log file under siebsrvr\log\upgrep_dev_***\output folder looks like this, without particular information. (The value on *** depends on the system to be upgraded from.)

 

2021 2014-03-06 18:50:51 2014-03-06 18:51:04 -0800 00000008 001 003f 0001 09 siebdev 1956 3472 E:\s81\ses\siebsrvr\log\upgrep_dev_81110\output\\siebdev.log

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM Client is OFF -change param SARMClientLevel to enable

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM Client is OFF -change param SARMClientLevel to enable

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation   3     00000002531907a4:0      2014-03-06 18:50:51     SARM Client is OFF -change param SARMClientLevel to enable

GenericLog  GenericError      1     00000002531907a4:0      2014-03-06 18:50:51    

 

Cause

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