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Correspondence Issue in Open UI - no changes saved to the File System with newly updated document associated to the correspondence record. (Doc ID 1641301.1)

Last updated on JUNE 04, 2021

Applies to:

Siebel Correspondence - Version [IP2013] and later
Information in this document applies to any platform.


Correspondence functionality with OpenOUI is similar to attachments in that a document cannot be opened, edited, and then automatically saved back to the file system.

The workaround provided for attachments is to re-upload the document to the attachment record once it is saved locally and edited.

What is the approach for editing generated correspondence documents? It seems it does not have a mechanism to perform a mail merge on a correspondence template then edit the generated document and overwrite the filesystem wth that document for the correspondence record.

So, any changes that are made in Word are not saved back to the File System.




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