Rich Text Field Values not Getting Saved in OpenUI (Doc ID 1642077.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Text entered in Rich text fields getting disappear.

EXPECTED BEHAVIOR
---------------
Data entered in rich text fields should be saved.
 
ACTUAL BEHAVIOR
---------------
Data entered in rich text fields getting disappear.

STEPS
---------------
The issue can be reproduced with the following steps:
1. Log into the application
2. Navigate to an applet having RTC field
3. Enter some data
4. Save
Data getting disappeared


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms