Radio Button not functioning in Smart script (Doc ID 1642534.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.
""Checked for Relevance on 04-Jan-2016""

Symptoms

On : 8.1.1.9 [23021] and higher , SmartScript

While using Radio buttons in Smartscript, if two radio buttons have the captions such that one caption is a complete sub-string of the other, then when one button is selected, the second one is automatically selected when we press the Next button and the Smartscript navigates to an incorrect branch.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Smartscript having a question of type Radio button.

2.Use some sample values for the Answer translations for the above question
For example if we use the following translations the issue is reproducible:

(.) Delica
(.) Delica Enhanced

As evident, the text in the first caption is a substring of the second one (“Delica”).

3. Select the first radio button and click next
4. We notice that the second radio button is also selected at this point and the Smartscript navigates to an incorrect branch.



Cause

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