LDAP Authentication fails with SBL-SEC-10002 when incorrect Siebel IBM LDAP client libraries are used (Doc ID 1644901.1)

Last updated on MAY 10, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
IBM AIX on POWER Systems (64-bit)
***Checked for Currency 5/10/17***

Symptoms

On : 8.1.1.10 [23021] version, Security / Authentication

When attempting to access Siebel application with LDAP authentication, the following error occurs.

ERROR
-----------------------
GenericLog GenericError 1 000000c4531f002e:0 2014-03-13 12:12:41 (secmgr.cpp (1818) err=4587622 sys=0) SBL-SEC-00102: Se produjo un error al cargar la biblioteca de adaptadores de seguridad. Póngase en contacto con el administrador del sistema para solicitar ayuda.
GenericLog GenericError 1 000000c4531f002e:0 2014-03-13 12:12:41 (secmgr.cpp (2608) err=4587622 sys=0) SBL-SEC-00102: Se produjo un error al cargar la biblioteca de adaptadores de seguridad. Póngase en contacto con el administrador del sistema para solicitar ayuda.
ObjMgrSessionLog Error 1 000000c4531f002e:0 2014-03-13 12:12:41 (physmod.cpp (9382)) SBL-DAT-00562: Se produjo un error al cargar la biblioteca de adaptadores de seguridad. Póngase en contacto con el administrador del sistema para solicitar ayuda.
ObjMgrSessionLog Error 1 000000c4531f002e:0 2014-03-13 12:12:41 (model.cpp (5978)) SBL-DAT-00562: Se produjo un error al cargar la biblioteca de adaptadores de seguridad. Póngase en contacto con el administrador del sistema para solicitar ayuda.
ObjMgrCTLog Error 1 000000c4531f002e:0 2014-03-13 12:12:41 (ctxtmgr.cpp (4567)) SBL-SVC-00208: Especifique primero la ID de usuario


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Siebel application with LDAP authentication
2. Setup IBM LDAP client on the server
3. Access the siebel application with LDAP and check to see if everything works correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Siebel with LDAP and this was causing a setback.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms