ABO Bulk Request - Explode Problem with Target Lists (Doc ID 1645592.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications, Media and Energy CRM - Version 8.1.1.10 [23021] and later
Siebel Bulk Order Capture - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Customer has an issue with target lists and duplicate account names:

  1. Customer creates bulk request with a target list.
  2. After process finished, Account and Billing Account fields on Action Set were populated with values that do not have anything to do with selected assets. 
  3. Selected assets belong to the account that has the same name as the account that was entered in those fields. 
  4. The Account and Billing Account that were entered in Action Set do not have assets specified in the list


--> So only thing that ties those accounts is the account name value.

Cause

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