Pick Applet issues in Open UI with opening pick applet withoug moving the focus on the base applet. (Doc ID 1645931.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

There are two pick applet issues in Open UI with very similar steps as follows:

A. Steps for SBL-UIF-00313 error
 (a-1) Login Siebel application in Open UI mode
 (a-2) Go to [Service]->[Service Requests List] and select any record.
 (a-3) Drilldown to Activities view.
 (a-4) Click the icon on 'Last Name' field in the upper applet to open a pick applet.
 (a-5) Click 'Cancel' button to close the pick applet
 (a-6) Go to the lower applet and update an activity record.
 (a-7) Click the icon on 'Last Name' field in the upper applet to open a pick applet again (Don't click any place on the upper applet before open the pick applet).
 (a-8) Click 'Cancel' button on the pick applet. You will see the following error:
--------------------------------------------
An error happened during restoring the context for request location
(SBL-UIF-00313)
--------------------------------------------
 (a-9) Only 'x' button on the pick applet will work to close the window.

B. If you follow the similar steps below, you are no longer able to open any pick applet
 (b-1) Login Siebel application in Open UI mode
 (b-2) Go to [Service]->[Service Requests List] and select any record.
 (b-3) Drilldown to Activities view.
 (b-4) Update an activity record in the lower applet.
 (b-5) Click the icon on 'Last Name' field in the upper applet to open a pick applet(Don't click any place on the upper applet before open the pick applet). It doesn't open the pick applet.
 (b-6) Try to go any view and try to open any pick applet, you can no longer open any pick applet.

Cause

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