Loyalty Promotion Cache Not Updated When Promotions Modified And Activated

(Doc ID 1662613.1)

Last updated on AUGUST 25, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

When a promotion was changed, the new definition was not being used by the Loyalty Engines until the components were restarted. This caused transactions to be rejected or to be processed wrongly.

Cause

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