Siebel CRM Desktop Synchronization - Contact Synchronization Between Siebel And CRM Desktop. (Doc ID 1663106.1)

Last updated on JANUARY 01, 2016

Applies to:

Siebel CRM Desktop - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Goal

Requirement:

Contact synchronization between Siebel and CRM desktop is OOTB functionality, however customer would like create a Contact from Siebel side and they would like this contact to be created on CRM desktop on a specific group. On Microsoft Outlook there could be groups and each group might have some specific groups hierarchy, so Customer would like this contact to be created on a Specific group on CRM desktop whenever this contact is created as a contact record from Siebel side.
 

Solution

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