UCM Batch Manager Error DQ Sync Service: EAICall Method: Object Not Support: Account (Doc ID 1663793.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
checked for relevancy on 22-jul-2016

Symptoms

When running UCM Batch Process with DQ disabled (matching and cleansing) it can be observed in the log an error message related to DQ.

"DataQuality DataQualityError 1 00000004533d0d60:0 2014-04-03 11:32:51 DQ Sync Service: EAICall Method: Object not support: Account"

In this case UCM was configured to use OEDQ but it was disabled for component UCM Batch Process and the process was invoked with Cleansing and Matching also disabled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms