Error When Creating Loyalty Member Record (Doc ID 1666673.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Loyalty Manager - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Loyalty

When attempting to register a Loyalty Member,
the following error occurs.

ERROR
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---------------------------
Siebel
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[1] Error running sub-process 'LOY Action Based Bonus Subprocess' at step 'LOY Action Based Bonus Subprocess'.(SBL-BPR-00183)
[2] Error updating business component at step 'Create ABB Transaction'.(SBL-BPR-00187)
[3] This error is returned when the workflow/task is executing the Siebel Operation business service.(SBL-BPR-00100)
[4] 'Product Id' is a required field. Please enter a value for the field.(SBL-DAT-00498)

---------------------------
OK
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STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Loyalty Application
2. Navigate to Loyalty Member and provide all required field
3. Step off or try to save the record

Cause

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