eChannel Consumer Goods OpenUI and Siebel Public Sector PRMPortal Applications Crashing in 8.1.1.11 (Doc ID 1667046.1)

Last updated on APRIL 12, 2015

Applies to:

Siebel CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

eChannel Consumer Goods OpenUI and Siebel Public Sector PRMPortal application are crashing after upgrade from 8.1.1.10 to 8.1.1.11

Once we provide login credentials, it is failing to load home page and giving server busy error.

callstack for the crashed PID

Called from:  
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsslcosd.so:0x4ba40
/lib/libc.so.1:0xc8b4c
/lib/libc.so.1:0xbd1f8
/lib/libc.so.1:0xbd3cc
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:void CSSSWEFrame::GetExtraObjInfo(CCFPropertySet&)+0xe8 [ Signal 11 (SEGV)]
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEFrame::GetObjectInfo(const CSSSWEBindingCtx*&,CCFPropertySet&,int)+0xb98
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x150
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x94
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x168
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x94
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)+0x168
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:SSstring CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr(SWERPCReturnStatusEnum,const unsigned short*,CSSMapStringToString*,CPtrArray*,int,CSSSWEFrame*)+0x2a4
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEHtmlPUIContentHandler::DoShowView(CSSSWEView*,CSSSWEHtmlStream*,const unsigned short*,CSSSWEViewCtx*,int)+0x434
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEContentHandler::SafeDoShowView(CSSSWEView*,CSSSWEHtmlStream*,const unsigned short*,CSSSWEViewCtx*&,int)+0x20
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEContentHandler::CS_ShowView(CSSSWEView*,CSSSWEHtmlStream*,const unsigned short*,CSSSWEViewCtx*)+0x440
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEContentHandler::ShowView(CSSSWEView*,CSSSWEHtmlStream*,const unsigned short*,CSSSWEViewCtx*)+0x520
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEContentHandler::DoGotoView(const unsigned short*,int,CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&,const unsigned short*)+0x6dc
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWEFrameMgrInternal::GotoView(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)+0x748
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)+0x900
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)+0xe88
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)+0xd8
/sdevappl/siebel/Siebel_CRM/siebsrvr/lib/libsscaswbc.so:unsigned CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)+0x41c

...........................

 

 

Cause

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