Extra Lines Inserted In F9 Email Body When Selecting HTML Email Template in Siebel HI 8.1.1.11 (Doc ID 1668762.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.
We have recently upgraded from 7.8 to 8.1.1.11
Extra Lines are inserted In F9 Email Body When Selecting Email Template
We are using the same email templates from 7.8 version in 8.1.1.11
In 7.8, F9 email body was same as template. But in 8.1.1.11 there are additional lines inserted in email body.

Symptoms

 Go to Contacts screen
Press F9
Pick HTML template with a few lines of text

Line 1

Line 2


Notice that there is an extra line added between each line:

Line 1


Line 2


Changes

 none

Cause

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