Field Values Overwritten When Using Shortcut Keys In OpenUI

(Doc ID 1668905.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer changed the keyboard shortcuts for going up and down in a list applet and replaced the standard values from CTRL-Down/Up to Down/Up. This is done in Siebel Tools, Command (i.e. Command "Move Up", accelerator "CTRL-Up").

Now when the cursor is in a field of the list and Up or Down key are quickly pressed, sometimes the value of the field of the current record is copied over into the record navigating to. This does not happen with standard shortcuts.

Cause

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