Siebel High Interactivity plugin in FP 8.1.1.11 hangs when proxy server and firewall are configured between thin client and web server (Doc ID 1669376.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

When running Siebel Fixpack 8.1.1.11 in High Interactivity mode, the browser can hang when downloading gif files from the web server.

 

This will happen when the following criteria are met:

 

a) IE browser is configured to use a proxy server in order to connect to the Siebel web server

 

b) there is a firewall sitting between the proxy server and the web server

 

c) the firewall does only allow traffic from the proxy server to the web server and blocks traffic from the clients actual ip address

 

Cause

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