Can't Deploy Web Service Created For Standard UCM Workflow. (Doc ID 1669974.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM
Version: 8.1.1.7 SIA [21238]
OS platform: Linux x86-64
DB: Oracle Database - Enterprise Edition
Env type: Dev

Statement of Issue:
-----------------------------
Using SAI, a web service is created for the standard UCM workflow UCM Person Customer Profile Integration SOAP Process using Do Not Use XSD and is deployed. The workflow uses the standard IO SwiPersonIO. When called from SoapUI, the call fails with an error.

Error:
-------
6750370 Error invoking service 'UCM Transaction Manager', method 'SOAPExecute' at step 'Transaction Manager'.(SBL-BPR-00162)
8454663 CIF Transaction Mgr Failed to find External System Id in the SOAP message.(SBL-IAI-00519)

Cause

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