Problem With Siebel Web Client 8.1.1.0.0 Installation (Doc ID 1670404.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

During Siebel Dedicated Web Client 8.1.1.0.0 installation on a Windows 7 machine, it fails with following error


ERROR
-----------------------

OUI-10311: Invalid staging area. There are no top level components for
Windows NT. Windows 2000 available for installation in this staging area.


BUSINESS IMPACT
-----------------------

Due to this issue, customer is unable to install and use Siebel Dedicated Web Client.

Cause

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