Hang in Siebel Marketing When Associating a New Segment to a Campaign

(Doc ID 1670917.1)

Last updated on JULY 24, 2017

Applies to:

Siebel Marketing - Version [IP2013] and later
Information in this document applies to any platform.


On : SIA [23030] version, Siebel Marketing
Oracle Business Intelligence

After moving from to it has been noticed that when associating a new Segment to a Campaign a Update Count (GetCounts job) is run which results in poor performance.

The expectation is that the Segment should be associated with the Campaign but no Update Count should be run. The count should be calculated afterwards like it is in

The issue can be reproduced at will with the following steps:
1. Go to Campaigns > Campaign List > Design > Segments/Lists
2. Click 'Add Segment' button
3. Click 'Choose a new Segment'
4. Click Folder Location glpyh > Pick a Segment.
5. Click 'shared'
6. Click 'HMA Marketing Campaign Segments'
7. Click 'Examples'
8. Select 'UAT Testing'


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms