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Hang in Siebel Marketing When Associating a New Segment to a Campaign (Doc ID 1670917.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel Marketing - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Siebel Marketing
Oracle Business Intelligence 10.1.3.4.1

ACTUAL BEHAVIOR
---------------
After moving from 8.1.1.5 to 8.1.1.11 it has been noticed that when associating a new Segment to a Campaign a Update Count (GetCounts job) is run which results in poor performance.

EXPECTED BEHAVIOR
-----------------------
The expectation is that the Segment should be associated with the Campaign but no Update Count should be run. The count should be calculated afterwards like it is in 8.1.1.5.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Campaigns > Campaign List > Design > Segments/Lists
2. Click 'Add Segment' button
3. Click 'Choose a new Segment'
4. Click Folder Location glpyh > Pick a Segment.
5. Click 'shared'
6. Click 'HMA Marketing Campaign Segments'
7. Click 'Examples'
8. Select 'UAT Testing'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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