SBL-UIF-00275 Error When Invoking Custom Business Service

(Doc ID 1671218.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.
**Checked for relevance on 07-12-2-15**


We are using an custom BS for our CTI integration. From the view of Siebel it's just an bookmark/static URL.

Our BS is a very simple one. He does a query with busobject and then calls GotoView:

function JumpToContact(Inputs, Outputs)
var sViewName = "Contact Detail View";//Inputs.GetProperty("ViewName");
  var sBusObject = "Contact";//Inputs.GetProperty("BusObject");
  var sBusComp = "Contact";//Inputs.GetProperty("BusComp");
  var sId = Inputs.GetProperty("Id");
  var bo : BusObject = TheApplication().GetBusObject(sBusObject);
  var bc : BusComp = bo.GetBusComp(sBusComp);
  bc.SetViewMode(5);//Organization->All Contacts
  TheApplication().GotoView(sViewName, bo);

  return (CancelOperation);

Our CTI software generates an URL and paste this into the internet explorer in which is Siebel running. There is the URL for Contacts:


We get the following error if we paste this URL in the internet explorer address bar
- - -
Cannot get service: XXXXX CTI Business Service (SBL-UIF-00275)
- - -

I can call the BS via Business Service simulator and everything works fine.

We are using version with patchset 6 ( With patchset 5 ( this error doesn’t occur.

- - -
This issue is reproducible using the HI and the Open UI clients.
This issue is reproducible using the dedicated client and the web client.


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