SBL-UIF-00275 Error When Invoking Custom Business Service (Doc ID 1671218.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
**Checked for relevance on 07-12-2-15**

Symptoms

We are using an custom BS for our CTI integration. From the view of Siebel it's just an bookmark/static URL.

Our BS is a very simple one. He does a query with busobject and then calls GotoView:

function JumpToContact(Inputs, Outputs)
{
var sViewName = "Contact Detail View";//Inputs.GetProperty("ViewName");
  var sBusObject = "Contact";//Inputs.GetProperty("BusObject");
  var sBusComp = "Contact";//Inputs.GetProperty("BusComp");
  var sId = Inputs.GetProperty("Id");
  var bo : BusObject = TheApplication().GetBusObject(sBusObject);
  var bc : BusComp = bo.GetBusComp(sBusComp);
  bc.SetViewMode(5);//Organization->All Contacts
  bc.ClearToQuery();
  bc.SetSearchSpec("Id",sId);
  bc.ExecuteQuery(ForwardBackward);
  TheApplication().GotoView(sViewName, bo);

  return (CancelOperation);
}

Our CTI software generates an URL and paste this into the internet explorer in which is Siebel running. There is the URL for Contacts:

http://<hostname>/sales_sso_deu/start.swe?SWECmd=InvokeMethod&SWEMethod=JumpToContact&SWEService=XXXXX+CTI+Business+Service&Id=1-2BE9B&SWERF=1

We get the following error if we paste this URL in the internet explorer address bar
- - -
Cannot get service: XXXXX CTI Business Service (SBL-UIF-00275)
- - -

I can call the BS via Business Service simulator and everything works fine.

We are using version 8.1.1.11 with patchset 6 (8.1.1.11.6). With patchset 5 (8.1.1.11.5) this error doesn’t occur.

NOTE:
- - -
This issue is reproducible using the HI and the Open UI clients.
This issue is reproducible using the dedicated client and the web client.

Cause

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