UCMBatchProcess task crashes when processing an Account record with a long account name having an address (Doc ID 1671954.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
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Siebel 8.1.1.11 SIA [23030]

ISSUE STATEMENT:
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Customer inserts an account record with an address into the UCM Account SDH table. The UCMBatchProcess task ran on the record and crashed.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Insert a record into the Account SDH table with a very long account name and an address (any address), for example:

Account Name:   BATOCHE MOTHERWELL NATIONAL HISTORIC SITES OF CANADA

Address:    4500 Oracle Ln, Pleasanton, CA, 94588

2. Start the UCMBatchProcess task, the UCMBatchProcess task will crash.

ERROR MESSAGE:
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There are no error messages that occurs with this issue, but the task crashes instead.

Cause

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