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Multiple Emails Are Going When Using Outbound Communication Manager Business Service (Doc ID 1672680.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.3 SIA [21225] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
The customer is using "CreateRequest" method of BS Outbound Communication Manager in order to send email to their Contacts. Multiple emails are going to one recipient. They are passing below parameters in the Workflow Step of CreateRequest:

SourceBusObj = Contact_OOB
RecipientBusComp = Contact_OOB
RecipSearchSpec = "Id = '"+ [&Object Id] +"'"
PackageNameList =
SourceIdList = Object Id (It has row Id of contact).

With this simple workflow it is sending 24 email to one contact.

Cause

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In this Document
Symptoms
Cause
Solution


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