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Open UI: Siebel Advisor Is Not Working In 8.1.1.10 (Doc ID 1672967.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Advisor - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Siebel Advisor is not working in Open UI in 8.1.1.10, it opens a blank page.

REPRO_STEPS
===========
1. Edit C:\sia811\ses\siebsrvr\BIN\ENU\fins.cfg:

WebClientSiteDir = C:\sia811\sweapp\PUBLIC\enu

2. From the Tools menu of your browser, choose Internet Options and click Settings.
Select Every visit to the page.
This is a one-time setting.

IE> Internet Options > General > Browsing history > Settings Temporary Internet Files:

Every time I visit the webpage, checked.


3. Restart FINSObjMgr_enu component.

4. Log into fins_enu (Open UI)

5. Create a new Advisor Project
  - From Administration - Product > Advisor Projects, Name = Test Project,
Directory = ADVISOR.
  
6. Create a new Advisor Pageset
  - From Administration - Product > Advisor Pagesets, Name = Honda,
Pageset ID = Honda1, Project = Test Project
  - Select above created project, Test project
  - give it a display name = Honda, otherwise it cannot be seen in Quote > Catalog > Get Advise

7. To display some initial questions in the pageset:
  - From Administration - Product > Advisor Pagesets, drill down Honda, in
Configuration Tables, Name = Main, create a new record in Editor:
Row Type = DATA, Sequence = 10, RULe(Output) = <enter some texts>

in Feature Tables, create a new record, Name = FEATURETABLE1, Table Type =
Standard,
create a new record in Editor:
Row Type = DATA, Sequence = 10, DESC = <enter some texts>, Code = <enter some
texts, e.g. SiebelAdvisor>

in Input UI
  - Add a new control, click on New, Layout Sequence = 10, Control Type = CHECKBOX, Feature Table = FEATURETABLE1.

  - Hit the Generate Button, otherwise your questions will not be visible

8. For the Advisor Project add a link to the page sets
  - From Administration - Product > Advisor Projects drill down 'Test Project'
  - Navigate to Contents List, a record is already there.
  - In the bottom applet Editor add a new line with
  Sequence = 10, Level = 1, Lable = Honda, Link To = Honda

9. Validate the project

click on Validate button, it should be clear of errors.

10. Preview the project
  - cleare browser cache
- Click Preview button, a blank page opens, left lower corner says Done.

double click Done,get Message: Error: 'swe._swecda' is null or not an object (in IE)

In Chrome:
 [ContentLoader] Error -> Cannot read property '_swecda' of undefined

It works in HI.

Cause

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In this Document
Symptoms
Cause
Solution


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