BI Publisher - Siebel 8.1.1.10/8.1.1.11 on Linux OS - With "Report Notification Mode" = ON - Generate Report & Access Repot via Notifications From HI - Crash with Session Warning (Doc ID 1674428.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Reports

When attempting to access Notifications,
the following error occurs.

ERROR
-----------------------
*The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

Crash.txt shows the below Callstack


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

In Linux Box, with Siebel 8.1.1.10 integrated with BIP 11.1.1.7 - In HI Mode, with System Preference - Report Notification Mode = On.
1) Run the Report, when it tries to notify that the report has been generated, HI Crashes

This behavior is not seen in Open UI. This is only seen in HI Mode. The report generates fine, but the session warning message appears in IE and it closes the window.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access notifications from Internet Explorer

Cause

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